I have something nice to share about a company with superb customer
service. In April I bought one of those hippy dippy coffee brewers by
Keurig. I don't use it very often but decided today I wanted an iced
drink. Worked fine this morning. I went to do it again and got an error
message. Went through the troubleshooting directions to the letter and
it still did not work. Since today was Sunday I figured I would either
have to leave a message or get a recording to call back during regular
business hours. Much to my surprise a live body (who spoke American)
answered!!! He ran me through the troubleshooting instructions again and
decided the machine had died. They are sending me a NEW one with a new
full year warranty. How good is that???
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2 comments:
I had a similar experience at Bed, Bath and Beyond. I bought a blender there about a year ago. I don't use it very often, just to make the occasional smoothie and pesto. It died recently and I had no box or receipt. Yet when I returned it they gave me full credit to put toward whatever I wanted. I got a better brand this time.
Ah - these stories give one hope!
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