Tuesday, June 24, 2014

MCI sucks

MCI has the worst customer service. They forced me to change my password last month which I did. This morning when I tried to access my account, I was told the password (new one) was not valid. I requested a temporary password and was informed it would take 24-48 hours to get one! I called them. I wanted a copy of our current bill... they refused to email one... they would fax it but our fax has been broken for over a year and since we never use it anyway, we never got it fixed. They could snail mail me an invoice but it would take about a week. This is insane. After wasting over an hour with them and being shuttled around to 6 people I pretty much gave up. In this age of technology, they are still neanderthals. Why should it take them 24 + hours to get me a temporary pin? I am sending this notice out to the public. Maybe MCI will take notice.

It turns out their customer service has nothing to do with their online account. Since I opted (about 12 years ago) to use their online service, using their regular service doesn't work. There is no way to talk to anyone regarding online service. You can only deal with them via a form you fill out and someone will get back to you within 24-48 hours. INSANE! 

I am a bit upset.

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