Tuesday, September 25, 2012

Is it just me???

Perhaps if the insurance companies hired intelligent people they would need less personnel and costs would be held in check.

It seems like every year the company my husband works for changes insurance providers. This year was no different. Not only did the primary change, but the pharmacy changed as well. I know my name is not easy to spell, but this is September and they have been in place since February. It took 3 tries to get the primary to get it right but they finally did a few months ago. I went to renew a Rx yesterday and noticed they were still using Sherry instead of Sherryl. Normally this would not bother me but with all the hoopla over security I thought it should be right. Heaven forbid there should be an emergency and they couldn't find me in the system! So I sent them a note with the correction (yet again). I had spoken to a body a few months ago and they promised to correct it.... obviously it slipped their minds. I got an email back that I had to contact the benefits person at hubbies company to make this correction as it had to go through the primary insurance company. I wrote back that it WAS correct on the primary AND that I had been battling this out with them for months now and the screw up was at their end, not the primary. I also decided to write the benefits person and send her the email they sent me.... I figured I needed all the help I could get by now.  Fast forward to this morning...remember.. this is about my first name being misspelled.

Hello Ms. ....,

Thank you for contacting Express Scripts. We will be happy to assist you
with your inquiry in regards to your last name.

Per your email I have requested our pharmacy update your profile to 
correct your first name. Please allow 3-5 business days for our pharmacy
to receive and work on this request. If you do not see an update to your
first name by the fifth business day please contact us via phone for 
additional assistance. We sincerely apologize for any confusion or 
inconvenience this may have caused you.
Unbelievable. .... I haven't bothered to respond. There is nothing nice I can say.

1 comment:

tesuque said...

It doesn't instill confidence in a pharmacy when they can't get your name right. Makes you wonder if they have similar problems with the drugs.
Unfortunately, our provider recently became part of Express Scripts. So, I guess I've been warned!