I have something nice to share about a company with superb customer service. In April I bought one of those hippy dippy coffee brewers by Keurig. I don't use it very often but decided today I wanted an iced drink. Worked fine this morning. I went to do it again and got an error message. Went through the troubleshooting directions to the letter and it still did not work. Since today was Sunday I figured I would either have to leave a message or get a recording to call back during regular business hours. Much to my surprise a live body (who spoke American) answered!!! He ran me through the troubleshooting instructions again and decided the machine had died. They are sending me a NEW one with a new full year warranty. How good is that???